Last updated: 6 July 2026
We want you to love your Batik Lifestyle piece. If something isn’t right, here’s how returns and exchanges work.
Our policy at a glance
- Request a return or exchange within 14 days of receiving your order.
- Items must be unused, in their original condition and packaging, with proof of purchase.
- Because our pieces are handmade, natural variations in pattern and colour are not considered defects.
How to start a return or exchange
- Email contact@batiklifestyle.com within 14 days of delivery, with your order number and the reason.
- We’ll reply with return instructions and the return address.
- Post the item back to us (see return shipping below).
- Once we receive and inspect it, we’ll process your refund or exchange.
Refunds
- Approved refunds are issued to your original payment method.
- Please allow 5–10 business days after we receive your return for the refund to appear, depending on your bank or card provider.
- Original shipping charges are non-refundable unless the item was faulty or incorrect.
Exchanges
Want a different piece? Let us know when you contact us. Exchanges are subject to availability; if your preferred item is unavailable we’ll offer an alternative or a refund.
Damaged, faulty, or incorrect items
If your order arrives damaged, faulty, or incorrect, please email us within 48 hours of delivery with photos. We’ll arrange a replacement or full refund at no cost to you, including return shipping.
Return shipping costs
- For change-of-mind returns, you cover the return postage — we recommend a tracked service, as we can’t be responsible for items lost in return transit.
- For faulty or incorrect items, we cover it.
Non-returnable items
For hygiene and safety reasons, certain items may be marked as non-returnable on their product page. Any such items will be clearly noted before purchase.
Contact
Any questions? Email contact@batiklifestyle.com — we’re happy to help.