Frequently Asked Questions

Yes. Every piece is cut, stitched and finished by hand in small batches, and the beadwork on our bags is sewn on bead by bead. That is why no two pieces are exactly alike.

The outer is cotton printed with traditional batik patterns and embellished with hand-stitched beadwork; the lining is polyester-cotton. Several designs, such as the Honey Glow Batik, have a twisted leather cord handle. Materials and dimensions are listed on every product page.

No, and we think you should know. Our beaded bags use cotton printed with batik patterns rather than hand-drawn batik tulis. What is handmade is the cutting, beadwork, stitching and finishing. Our guide to the craft of batik explains the difference.

Our Batik Buddies are plush companions sewn by hand from Indonesian batik fabric, so the pattern placement and colours vary slightly from one Buddy to the next.

Very close, but not identical. Because each piece is made by hand, the part of the batik pattern that appears on it varies, and screens display colour differently. These natural variations are part of handmade character, not a defect.

Some designs return in a new small batch; others are made only once. If a piece you love has sold out, email contact@batiklifestyle.com and we will let you know whether more are planned.

We accept Visa, Mastercard, American Express, Apple Pay and Google Pay, plus PayNow where available. All payments are processed securely by Stripe.

Yes. Payments are handled by Stripe, a payment provider certified to PCI DSS Level 1, the highest level of the card industry’s security standard. We never see or store your full card number.

No. Simply check out as a guest with your email address and delivery details. You can follow your order at any time on our order status page using your order number and email address.

All prices are in Singapore dollars (SGD). If you pay with a card issued in another currency, your bank converts the amount at its own exchange rate.

If your order has not been dispatched yet, email contact@batiklifestyle.com as soon as possible with your order number and we will do our best to help. Once a parcel is on its way, please use our returns process instead.

Yes. We ship from Singapore to addresses worldwide. Rates and delivery times for each destination are on our Shipping & Delivery page.

Shipping is calculated at checkout based on your destination, and it is free on all orders over S$150.

We dispatch orders within 1–3 business days. After dispatch, delivery within Singapore usually takes 2–4 business days, and international delivery usually takes 7–21 business days, depending on the destination and customs.

Yes. When your order ships we email you a tracking number, and you can also check progress on our order status page.

International orders may be charged import duties or taxes by the destination country. These are set by local authorities, are not included in our prices or shipping charges, and are the customer’s responsibility.

You can return unused items in their original condition and packaging within 14 days of delivery. Email us with your order number to start a return; full details are on our Exchanges & Returns page.

Email contact@batiklifestyle.com within 48 hours of delivery with your order number and photos. We will arrange a replacement or a full refund, including return shipping, at no cost to you.

For change-of-mind returns, you cover the return postage, and we recommend a tracked service. If an item is faulty, damaged or incorrect, we cover it.

Once we have received and inspected your return, we refund your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider.

Every order arrives gift-ready, wrapped with care and accompanied by a story card about the craft behind the piece, at no extra cost.

Yes. Enter the recipient’s name and delivery address at checkout. Because every order is gift-ready, it can be given the moment it arrives. Looking for ideas? Browse our gifts under S$50.

Spot-clean beaded bags, pouches and Batik Buddies with a soft, damp cloth; hand-wash home textiles in cold water, separately; dry in the shade and iron on the reverse. Our care guide has full details.