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Batik Lifestyle

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Exchanges & Returns

If something isn’t right, you can return or exchange unused items in their original condition, and we will put damaged or incorrect orders right at no cost to you.

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We want you to love your Batik Lifestyle piece. If something is not right, here is how returns and exchanges work.

Our policy at a glance

  • Request a return or exchange within 14 days of delivery.
  • Items must be unused, in their original condition and packaging, with proof of purchase.
  • Damaged, faulty or incorrect items: tell us within 48 hours of delivery and we will put it right at no cost to you.
  • Natural variations in pattern and colour are part of handmade work and are not considered defects.

How do I start a return or exchange?

  1. Email contact@batiklifestyle.com within 14 days of delivery with your order number and the reason for the return.
  2. We will reply with return instructions and the return address.
  3. Pack the item securely, in its original packaging, and post it back to us.
  4. Once we have received and inspected it, we will process your refund or exchange and confirm by email.

When will I get my refund?

Approved refunds go back to your original payment method. Please allow 5–10 business days after we receive your return for the refund to appear, depending on your bank or card provider. Original shipping charges are non-refundable unless the item was faulty, damaged or incorrect.

Can I exchange for a different piece?

Yes. Tell us which piece you would like when you contact us. Exchanges depend on availability; if your choice has sold out, we will suggest an alternative or refund you instead.

What if my item arrives damaged, faulty or incorrect?

Email contact@batiklifestyle.com within 48 hours of delivery with your order number and photos of the item and its packaging. We will arrange a replacement or a full refund, including return shipping, at no cost to you.

Who pays for return shipping?

  • Change of mind: you cover the return postage. We recommend a tracked service, as we cannot be responsible for items lost in transit back to us.
  • Faulty, damaged or incorrect items: we cover it.

Can I return an international order?

Yes. International returns follow the same policy. Import duties or taxes you paid on delivery are charged by your local authorities rather than by us, so we are unable to refund them.

Questions? See our FAQ or contact us. For delivery information, visit Shipping & Delivery.

Questions

Frequently asked

All FAQs
How long do I have to return an item?

You can request a return or exchange within 14 days of delivery, as long as the item is unused and in its original condition and packaging.

Can I return a piece because its pattern differs from the photo?

Each piece is made by hand, so pattern placement and colour naturally vary and are not considered defects. If you would simply prefer not to keep it, you can still make a change-of-mind return within 14 days.

How will I receive my refund?

Refunds go back to your original payment method. Allow 5–10 business days after we receive your return for it to appear.

What should I do if my order arrives damaged?

Email contact@batiklifestyle.com within 48 hours of delivery with your order number and photos. We will send a replacement or refund you in full, including return shipping.